CUSTOMER SERVICE
Shipping
Once your payment is verified and processed it can take 1-2 business days for your order to ship excluding weekends and holidays. Once your order is shipped you will receive a email notification with the shipping carrier and tracking number. We reserve the right to make any changes to our Shipping and Delivering policy at any time.
Shipping Rates & Delivery Time
|
SHIPPING TYPE |
PROCESSING TIME |
IN-TRANSIT |
EXPECTED DELIVERY (AFTER RECEIPT OF ORDER) |
|
1 DAY SHIPPING 10.99 |
Same day (if placed by 12PM EST) |
1-2 Business days |
2-3 Business days |
|
STANDARD** $7.99 |
24-48 hours |
1-3 Business days |
3-5 Business days |
|
INTERNATIONAL SHIPPING** 24.99 |
24-48 hours |
6-10 Business days |
7-10 Business days |
**Orders must total amount indicated after all discounts and coupons have been applied.
Shipping fees are non-refundable. If you refuse any shipments from www.highlandave.co, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. After your payment is authorized and verified, it can still take 24-48 hours to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive am email with tracking information.
**Free Shipping on ALL orders over $100
Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we will go ahead and ship the rest of your order issuing a promo card for the item(s) not in stock once we notify you.